从关系能力到网络能力：合作能力演化阶段研究及展望

在制造业全球化、融合化和智能化发展的今天，合作能力协同作用成为影响合作成功的关键因素。2015年，国务院印发《中国制造2025》，要求实施创新驱动发展战略，坚持把创新摆在制造业发展全局的核心位置，突破一批重点领域关键共性技术，推动制造业跨区域、跨领域和跨行业协同创新，进而实现我国制造强国目标。由此，合作能力成为推动我国制造业创新发展的核心力量。通过回顾和梳理合作能力相关文献，归纳合作能力内涵与构成，创新性地提出无论是关系能力、联盟能力还是网络能力都是合作能力，也是合作能力演化不同阶段的具体表现形式。同时，通过解析各阶段能力对企业绩效的不同作用路径，更清晰地说明合作能力对企业绩效影响的内在机理。     

企业过度投资挤出了创新吗——基于“中国企业-劳动力匹配调查”（CEES）的实证分析

与现有文献多从制度环境、企业家能力角度研究企业创新能力制约因素有所不同，从企业投资行为选择这一独特视角，就企业过度投资对自身创新能力的挤出效应进行稳健性检验。基于“中国企业-劳动力匹配调查”（CEES）一手微观数据进行检验，结果发现：在相关因素充分控制的前提下，企业在研发创新领域以外的过度投资对于企业专利产出与产品创新均具有显著负向影响，表明企业投资行为扭曲对自身创新能力形成了较为突出的挤出效应。进一步分析发现，过度投资显著降低了企业技术研发投入，不利于企业人力资本结构优化与管理效率提升，这些因素是企业过度投资抑制创新能力提升的主要渠道。为此，建议通过营造公平竞争的营商环境，抑制企业过度投资行为。     

外语教学中应注意文化差异

没有语言就没有化，语言离不开化。语言是一种特殊的社会化现象，是在特定的社会历史环境中产生和发展起来的，因此同一个词在不同的化背景下意义不同。要想真正学好语言就必须了解不同国家的化差异。     

试谈如何提高工会宣传思想工作的能力

工会宣传是我党鼓舞员工士气、号召职工、动员职工积极工作的最行之有效的方式。随着社会的发展和科技的进步,在工会的宣传中我们要结合当今的媒体传播方式,很好的传达党的方针政策,更好的解决党和广大职工群众之间的良性沟通和广大职工群众实际问题。     

创业动机、创业胜任力对创业绩效影响的实证研究——基于上海市大学生创业者348份调研数据

文章通过对上海市不同学历的大学生创业者进行调研,整理出348份调研数据并建立多元线性回归模型,考察了不同行业的创业者的创业动机对创业绩效的影响,并以创业胜任力为中介变量探讨创业动机对创业绩效的影响效果。结果显示,创业动机对创业绩效有显著正向影响,创业胜任力有助于提高生存动机对创业绩效的正向影响,并可提高机会动机对创业绩效的正向影响。因此,创业者应注重创业生存动机意识,提高创业者的创业综合能力,使之转化为创业实践,提升创业成功率。     

Student abilities during the expansion of US education

The US experienced two dramatic changes in the structure of education in a 50 year period. The first was a large expansion of educational attainment; the second, an increase in test score gaps between college-bound and non-college-bound students. This paper documents the impact of these two trends on the composition of school groups by ability and the importance of these composition effects for wages. The main finding is that there is a growing gap between the abilities of high school and college-educated workers that accounts for one-half of the college wage premium for recent cohorts and for the entire rise of the college wage premium between the 1910 and 1960 birth cohorts.     

政治课教学中培养学习思维能力的尝试

思维能力的培养是开发学习智力的核心，在政治课教学中，通过引导学生自学，启发学生深入比较，创设问题情景，开展课堂讨论等方法，调动学生学习的积极性，锻炼和培养学生的思维能力。     

上海先进制造业发展现状、问题与对策

本文通过对上海制造业的数据比较,以及研发投入和专利情况的比较,发现上海在先进制造业方面存在创新体系不完善、高端人才短缺、先进制造业产业结构不合理等问题,并针对这些问题提出建议。     

众创空间支持对大学生创客团队创新绩效影响机制研究

众创空间是创客运动的主要载体，为大学生创客团队提供最直接的创新环境和服务。首先，基于组织支持理论，提出众创空间支持构念，并将其分为众创空间创新氛围和众创空间项目运作支持两个维度；其次，研究众创空间支持对大学生创客团队创新绩效的影响，分析大学生创客团队创新能力与大学生创客团队效能感在以上关系中所起的中介作用和调节作用。以179个创客团队为研究样本，采用问卷调查法，实证发现众创空间支持的两个维度对大学生创客团队创新绩效均有显著正向影响；大学生创客团队创新能力在以上关系中起中介作用；大学生创客团队效能感正向调节大学生创客团队创新能力与创新绩效间的关系。     

Delivering Quality Service

ABSTRACT

Quality in tourism-related services, like in services in general, are basically about balancing customer perceptions and expectations. Successful service providers are able to meet and, whenever possible, exceed consumers' needs and wants. This way, it is possible to provide memorable experiences to visitors. In delivering services, due to certain specific characteristics of services (e.g., intangibility, simultaneity, variability and perishability), the human element, in particular the ‘face-to-face’ interaction with the customer, plays a fundamental role. The study stresses the contribution of interpersonal variables for the success of service organisations. It discusses how commitment to customer service, and supportive supervisors and co-workers, influence the relationship managers' ability to satisfy customers. The main findings were as follows: (i) commitment to customer service and co-workers' support have direct and positive effects on the ability to satisfy customers; (ii) commitment to customer service is the most important determinant of the ability to satisfy customers, and works as a mediator for the other independent variables; (iii) co-workers' support, having both direct and mediated effects, is a more important predictor than supervisors' support. The available data indicates that there is a need for specific training for supervisors, in order to increase their awareness of the impact of their performance on the service delivered by contact employees. Moreover, it is important that service organisations are capable of providing employees with a holistic view of the service delivery chain. This includes not only relationship managers, but also those who are not in direct contact with external customers. Apart from these training aspects, the results of this study should also be considered in relation to other management issues, namely in human resources management. Organisations should prevent the risk of losing those employees that show more commitment to customer service and more ability to satisfy customers. Employee retention exerts a positive impact on repurchase, which, in turn, influences profitability. In light of these findings, some managerial implications are suggested.